Our Commitment
At Innestro Casino Hotel, we are committed to promoting responsible gaming and providing a safe, entertaining environment for all our guests. We believe that gambling should be an enjoyable form of entertainment, not a way to solve financial problems or escape personal difficulties.
Our responsible gaming program is designed to prevent and address problem gambling while ensuring that all guests can enjoy our casino hotel facilities responsibly.
Understanding Responsible Gaming
Responsible gaming means making informed choices about gambling based on your personal circumstances. It involves:
- Viewing gambling as entertainment, not as a source of income
- Setting and sticking to time and money limits
- Understanding the odds and accepting that losing is part of the game
- Not chasing losses or borrowing money to gamble
- Balancing gambling with other leisure activities
- Avoiding gambling when under emotional distress
Recognizing Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Some warning signs include:
- Spending more time or money on gambling than intended
- Gambling to escape problems or relieve stress
- Lying about gambling habits or hiding gambling activity
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Feeling restless or irritable when trying to cut down on gambling
- Chasing losses with larger bets
- Gambling despite serious negative consequences
Our Responsible Gaming Program
Innestro Casino Hotel has implemented a comprehensive responsible gaming program that includes:
Staff Training
All our casino hotel staff members receive specialized training to recognize signs of problem gambling and to provide appropriate assistance and referrals.
Information and Resources
We provide information about responsible gaming throughout our casino hotel, including:
- Responsible gaming brochures and materials
- Information about odds and how games work
- Self-assessment tools
- Contact information for support services
Self-Exclusion Program
We offer a voluntary self-exclusion program that allows guests to exclude themselves from gambling activities at our casino hotel for a specified period or permanently. During this time, you will not be permitted to enter the gaming floor, and we will remove you from marketing lists.
Limits and Controls
We provide tools to help guests control their gambling, including:
- Time limits: Set reminders about how long you've been playing
- Deposit limits: Restrict the amount you can deposit into your player account
- Loss limits: Set a maximum amount you can lose in a given period
- Session limits: Set limits on how long gaming sessions can last
Alcohol Policy
We train our staff to serve alcohol responsibly and to identify guests who are intoxicated. We do not serve alcohol to visibly intoxicated guests, and we discourage gambling while under the influence.
Resources for Help
If you or someone you know may have a gambling problem, help is available:
National Problem Gambling Helpline
Call or text: 1-800-522-4700
Chat: www.ncpgambling.org/chat
Available 24/7, confidential, and toll-free
Gamblers Anonymous
Website: www.gamblersanonymous.org
A fellowship of men and women who share their experience, strength, and hope to solve their common problem.
Gam-Anon
Website: www.gam-anon.org
Support for family members and friends affected by someone else's gambling.
National Council on Problem Gambling
Website: www.ncpgambling.org
Information and resources on problem gambling.
How to Get Help at Innestro Casino Hotel
If you would like assistance while at our casino hotel:
- Speak to any casino or hotel staff member
- Visit the Responsible Gaming Information Center on the casino floor
- Contact our Responsible Gaming Ambassador at (555) 123-4569
- Email us at [email protected]
Underage Gambling
Innestro Casino Hotel strictly prohibits gambling by individuals under the age of 21. We have implemented rigorous age verification procedures, and any person who appears to be under 30 will be asked to provide valid identification. Underage individuals are not permitted on the gaming floor at any time.
Contact Us
If you have any questions or concerns about our Responsible Gaming Policy, please contact us at:
Innestro Casino Hotel
Responsible Gaming Department
1234 Fortune Avenue
Las Vegas, NV 89101
Email: [email protected]
Phone: (555) 123-4569
Last Updated: May 1, 2025